Support
Draft for review, August 26, 2026
Draft for review. This policy is not yet in effect.
Email help@lyracomment.com for help with Lyra Comment, a purchase, license, recovery, or refund. Support is handled by a person, not a public account system.
App help
Tell us what you were trying to do, what you expected to happen, and what happened instead. If you can, walk us through what you clicked or typed just before the problem, and tell us whether it happens every time or only sometimes.
Please include your Lyra Comment version and macOS version. A screenshot or short screen recording can help. Before sending either, remove or blur private file contents and anything else you do not want to share. If the problem depends on a particular file, you can send a small redacted example, but you do not have to.
If you already tried quitting and reopening the app, let us know whether it changed anything. You do not need to troubleshoot before contacting us. Because your working files stay local, we cannot see or recover them unless you intentionally send something to us.
Purchases and licenses
For purchase, delivery, activation, or recovery help, contact help@lyracomment.com from the email address used at checkout. Do not email a license key or recovery token. If you still have the purchase email from licenses@lyracomment.com, keep it somewhere safe.
Contact address
Use help@lyracomment.com for technical support, purchases, licenses, refunds, privacy questions, or any other question about Lyra Comment. Replies come from the product address you contacted.
- Lyra Comment: help@lyracomment.com
Refunds
Refund requests are handled under the refund policy.
Recover a license
Use the license help page to request a recovery email or finish recovery from a one-time link. The request always shows the same response whether or not the email matches a purchase.
Response time
We are a small independent company. We will make a reasonable effort to reply promptly, but we do not currently promise a specific response time or round-the-clock support.